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100-140 PDF Dumps Files & 100-140 Dumps Cost

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q378-Q383):

NEW QUESTION # 378
A network administrator is deploying a new Ethernet network in an office setting and needs to choose the appropriate type of cabling. The network requires 1 Gbps speed and minimal susceptibility to electromagnetic interference (EMI).
What type of UTP (Unshielded Twisted Pair) cable should the IT support technician recommend?

A. Category 6
B. Category 5e
C. Category 3
D. Category 5

Answer: A

Explanation:
Correct Answer. D. Category 6 Category 6 UTP cable is recommended for environments requiring up to 1 Gbps speed while also providing enhanced protection against crosstalk and electromagnetic interference compared to earlier categories. This makes it suitable for modern office environments that may have moderate EMI from various electronic devices.
Option A is incorrect because Category 3 cables are outdated and only support speeds up to 10 Mbps.
Option B is incorrect because Category 5 cables are also outdated and were originally rated for up to 100 Mbps, not suitable for 1 Gbps networks.
Option C is incorrect because while Category 5e can support 1 Gbps, Category 6 offers better performance in terms of EMI protection and crosstalk.

NEW QUESTION # 379
What is the best practice when sending emails containing PII within the company?

A. Send the email without special measures if it is within the same company
B. Copy all relevant personnel to ensure transparency
C. Use a general password for encryption that all employees know
D. Encrypt the email to protect the data in transit

Answer: D

Explanation:
Correct Answer. A. Encrypt the email to protect the data in transit Encrypting emails containing PII ensures the data remains protected from unauthorized access, adhering to best practices for data security and compliance with company policies.
Option B is incorrect because sending sensitive data without protective measures can lead to security breaches.
Option C is incorrect because using a general password dilutes the effectiveness of encryption.
Option D is incorrect as copying unnecessary personnel could lead to excessive exposure of sensitive data.

NEW QUESTION # 380
A department's printer is showing as offline for all users, but the printer itself has power and displays no error messages.
What is the most likely cause of this issue?

A. The print spooler service on the server needs to be restarted
B. The printer is out of paper
C. The printer's USB cable is disconnected
D. All users need to reinstall their printer drivers

Answer: A

Explanation:
Correct Answer. B. The print spooler service on the server needs to be restarted If the printer shows as offline to all users but appears to be operational, it's likely a server-side issue such as a stalled print spooler service, which needs to be restarted to restore functionality.
Option A is incorrect because being out of paper would typically be indicated on the printer's display.
Option C is incorrect because it's unlikely that all users would need to reinstall their printer drivers simultaneously due to a single shared issue.
Option D is incorrect as it is described as a network printer, implying it is not connected via USB.

NEW QUESTION # 381
Following a support call about an intermittent hardware failure, how should the technician document the interaction to ensure it is useful for both immediate review and future reference?

A. Focus on documenting the client's feedback and suggestions
B. Provide a chronological account of the support call, including time stamps
C. Include a detailed technical description of the failure, tests conducted, and the outcome
D. Record the names and titles of all personnel involved in the call

Answer: C

Explanation:
Documenting the technical details of the hardware failure, the diagnostic tests performed, and the results of those tests ensures that the record is clear, factual, and comprehensive. This information is critical for reviewing the incident in the future and for any ongoing maintenance or follow-up required.
Option B is incorrect as while chronological details are useful, they do not emphasize the technical specifics necessary for comprehensive documentation.
Option C is incorrect because focusing primarily on client feedback does not provide a clear description of the technical issues and resolutions.
Option D is incorrect as listing the involved personnel does not summarize the technical details of the problem or its resolution.

NEW QUESTION # 382
During a remote support session, a macOS user needs to check whether their Ethernet connection is configured to obtain an IP address via DHCP.
Which ifconfig option should the technician guide the user to use in order to find this specific information?

A. ifconfig en1
B. ifconfig en0
C. ifconfig list
D. ifconfig getifaddr en0

Answer: B

Explanation:
Correct Answer. B. ifconfig en0 ifconfig en0 provides detailed information about the Ethernet interface (typically en0), including whether it is set to receive an IP via DHCP (look for "inet" which includes the IP address and "status: active" to indicate it is operational). This command targets the specific interface likely to be used for Ethernet connections.
Option A is incorrect because ifconfig getifaddr en0 retrieves only the IP address assigned to the Ethernet interface, without indicating whether it's obtained via DHCP.
Option C is incorrect because ifconfig en1 might not be the correct interface for Ethernet if en0 is the designated Ethernet interface; en1 often refers to Wi-Fi.
Option D is incorrect because ifconfig list is not a valid command to view detailed information about specific network interfaces in macOS.

NEW QUESTION # 383
......

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